Privacy Policy
Effective Date: 2026
V-Element respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, submit a wholesale application, contact us, or interact with our content.
Information We Collect
We may collect information that you voluntarily provide, including:
Name
Email address
Phone number
Billing and shipping information
Account login details
Order details
Business name
Business type
Business address
Website or social media links
Wholesale application details
Business verification photos or documents
Messages, questions, reviews, or customer experience submissions
We may also collect basic technical information automatically, such as browser type, device information, IP address, pages visited, referral source, and website usage data.
How We Use Your Information
We may use your information to:
Create and manage customer accounts
Process retail and wholesale orders
Communicate about orders, payments, and customer support
Review wholesale applications
Verify business or professional status
Provide access to wholesale pricing after approval
Respond to questions and contact form submissions
Improve website performance and customer experience
Send product updates, wellness content, or promotional emails if you choose to receive them
Prevent fraud, misuse, or unauthorized access
Comply with legal or business requirements
Wholesale Application Information
If you apply for wholesale access, we may collect business information and verification materials to review your eligibility. This may include business photos, licenses, certificates, business cards, professional IDs, or other proof of business.
Wholesale application information is used only for review, approval, account management, and business communication related to wholesale access.
Payment Information
V-Element currently accepts payments through Venmo and Zelle only. We do not process credit card payments through this website.
Please note that payment services such as Venmo or Zelle may have their own privacy policies and terms. V-Element is not responsible for the privacy practices of third-party payment platforms.
Sharing Your Information
We do not sell your personal information.
We may share limited information only when necessary with trusted services that help operate the website, manage orders, provide email communication, support website analytics, or complete business operations.
We may also disclose information if required by law, to protect our rights, prevent fraud, or respond to legal requests.
Customer Reviews and Photos
If you submit a review, testimonial, product experience, or photo, we may request permission to feature it on our website, social media, or marketing materials. We will not intentionally publish sensitive personal information without permission.
Cookies and Website Tracking
This website may use cookies and similar technologies to improve user experience, remember preferences, support account login, analyze website traffic, and improve performance.
You can adjust your browser settings to refuse or delete cookies, but some website features may not work properly without them.
Email Communication
If you subscribe to updates or contact us, we may use your email address to respond to your inquiry or send relevant brand updates. You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no website or online system can guarantee complete security.
Your Choices
You may contact us to request updates, corrections, or removal of certain personal information. You may also request to unsubscribe from marketing communications.
Some information may need to be retained for order records, legal compliance, fraud prevention, or business purposes.
Children’s Privacy
This website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can take appropriate action.
Third-Party Links
Our website may link to third-party websites, social media platforms, or payment services. We are not responsible for the privacy policies or practices of those third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us through the Contact page.
